Can INIBOX products be purchased from any country or region?

Yes, as long as the destination is reachable by domestic shipping. Please check local customs import policies and costs before purchasing.

What payment methods does INIBOX support?

Currently supports USDT. Please refer to the official payment page or channel partner for details.

Does INIBOX come with a power supply? Is the power plug standard compatible with my country/region?

The power supply is not included by default. The standard is 10A, three-prong plug, and it supports common household three-prong sockets.

What is the order of delivery based on?

Based on factory production schedule and payment sequence. Please refer to the official website for details.

Where are INIBOX mining machines shipped from?

Procurement (100–200 units or more) can place orders directly on the official website. Other end customers should contact channel partners.

Is offline pickup supported?

Please contact the channel partner.

Are there any discounts for purchasing machines?

Large customers may contact the official team directly. Other customers should contact channel partners.

Does the product price include taxes? Can the declared value be reduced to minimize taxes?

Prices are tax-exclusive. Specific tax and invoice details are provided based on customer needs.

Must the recipient information on the order be filled out in English?

Yes.

What courier does INIBOX use for shipping, and is air shipping used? Can I choose the logistics company?

We Depends on region and customer preferences. Shipping is not included. It is recommended to choose from the list of provided logistics service providers.

If different models of machines are purchased, is the shipping cost the same? How much is the shipping cost?

Shipping cost depends on product quantity, delivery address, and delivery requirements.

Does INIBOX provide invoices?

Payment via company account is supported. Invoices are available. The buyer is responsible for the invoice tax.

Will I receive a tracking number after the order is shipped?

Yes. Tracking information is usually provided within one working day.

Can the shipping address be changed after the order is submitted?

Address changes are supported before shipment, but not after.

Can the order be modified or refunded after placing?

No. For special cases, please contact after-sales service.

How to complete customs clearance after the package arrives at the local customs?

Generally, the freight forwarder handles customs clearance.

If the package is returned, can I get a refund?

If the return was not initiated by the user, reshipment will be arranged. If it was initiated by the user, it will be handled per the purchase contract.

Can I purchase additional hash boards separately?

No.

What are the solutions if customs clearance fails?

Please contact the freight forwarder.

How to handle customs clearance issues in international shipping?

Choose an experienced freight forwarding service provider.

Can previously returned orders be reshipped?

If the return was not initiated by the customer, reshipment will be arranged.

Can logistics contact information be provided?

Please contact your channel partner.

How to place a bulk order?

Please refer to the bulk order section on the official website or contact a channel partner.

Does INIBOX provide a product manual?

Yes.

How to improve the performance of the miner?

Maintain a stable network and suitable ambient temperature.

What could be the reason if the hashrate is lower than normal?

Network connection issues may lead to a high pool rejection rate or high device temperature, causing low hashrate.

If the fan is not working, can it be replaced by the user?

If needed, it can be replaced by the user.

What should I do if the machine does not power on?

Replace the power cable and test. If the issue persists, replace the power supply.

What is the optimal operating temperature for the machine?

Around 30°C.

How to ensure the machine operates at the correct temperature?

Ensure good ventilation. The recommended ambient temperature is below 40°C.

Can the machine operate in environments above 30°C?

Yes, but it is recommended to operate in environments below 40°C.

How to confirm if the control board is functioning properly?

Access the management backend page to check device status.

Can the default fan speed setting be changed?

No.

Can the fan speed be lowered to reduce noise?

No.

How to confirm the compatibility of the control board?

If the control board can provide hashrate normally, it is functioning properly.

How to enable the remote monitoring function of the machine?

The backend web page can be mapped to the public network. Use the public IP address to access it directly.

The machine is very loud, is this normal?

During normal operation, the noise level is around 40–50 dB. Please determine whether the noise is from the power supply fan.

If the fan is broken, how to know its model?

The fan is a general accessory. As long as the size and power supply meet the requirements, it can be installed.

Is there a new firmware version for the machine? Where can I download it?

Contact the supplier or visit the relevant download page on the official website.

Does the new firmware on the official website improve hashrate?

Generally, firmware upgrades improve device efficiency.

What should I do if an error occurs after a firmware upgrade?

Press and hold the Reset button on the machine to restore factory settings.

What should I do if the machine cannot access the web interface?

Use the client to scan. If the device cannot be found, check whether it is on the same network as the miner. If the issue persists, contact the supplier or official after-sales.

What to do if the miner is overheating?

Lower the overall operating temperature with cooling devices, negative pressure fans, or additional vents.

How to solve excessive noise from the machine?

The noise mainly comes from the fan. Lower ambient temperatures reduce fan speed and noise.

What is the warranty policy for INIBOX products?

180-day warranty for the whole unit

Where can I check the remaining warranty period of the machine?

Enter the SN code on the warranty inquiry page under Project Support on the official website.

How to apply for replacement parts under warranty?

Contact the supplier to provide the machine's serial number and send the faulty part. Provide shipping address info. For detailed steps, contact after-sales.

How to contact customer service to resolve non-standard issues?

Please contact the channel partner. If the issue cannot be resolved, contact official after-sales.

If one hash board is faulty, can I send only the faulty board for repair instead of the whole machine?

No.

How to check the progress of a repair work order?

Contact official after-sales.

In which countries or regions does INIBOX have repair centers?

Currently in Hong Kong and Mainland China.